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Zaparoo

Refund Policy

This Refund Policy explains how refunds work for everything sold by Wizzo Pty Ltd ("Zaparoo", "we", "us"), including Zaparoo Warp subscriptions, purchases made through mobile app stores, and physical products from our shop. It forms part of our Terms of Service.

This Refund Policy was last updated on July 16, 2026.

Zaparoo Warp Subscriptions

Zaparoo Warp subscriptions purchased on the web are sold and processed by Paddle, our merchant of record. Paddle handles payment, invoicing, applicable taxes, and refund processing for these purchases, and your purchase is also subject to the Paddle Checkout Buyer Terms.

14-day money-back guarantee. If you are not satisfied with Zaparoo Warp for any reason, you can request a full refund within 14 days of your first payment for a subscription plan, no justification required. This applies to both monthly and annual plans.

To request a refund, either:

  • email us at support@zaparoo.com from the email address on your account, and we will arrange the refund with Paddle on your behalf; or
  • contact Paddle directly using the receipt or "manage subscription" link in your purchase confirmation email, or via paddle.net.

Approved refunds are issued to your original payment method. Refunds are typically processed within 14 days of approval, and it may take a few additional business days for the funds to appear on your statement depending on your bank or card issuer. Once a refund is issued, access to Warp features ends.

Renewals and cancellation. You can cancel your subscription at any time, and cancellation takes effect at the end of the current billing period. You keep access until then, and no further payments are taken. Canceling is always available from your account or via the subscription management link in your receipt emails. Renewal payments are not automatically covered by the money-back guarantee, but if you were charged for a renewal you did not intend to keep, contact us within 14 days of the charge and we will review the request promptly. Unused renewals are normally refunded. Any statutory rights that apply to renewals are always honored, and Paddle's buyer terms separately give consumers in the European Union and United Kingdom a 14-day withdrawal right on each transaction, including renewals.

Statutory withdrawal rights. Depending on where you live, you may have a statutory right to cancel a digital purchase and receive a refund. For example, consumers in the European Union and United Kingdom have a 14-day right of withdrawal from the date of purchase. These rights are handled by Paddle as merchant of record and always apply in addition to, and are never reduced by, this policy. Where you have expressly consented to immediate access to digital content, that consent may affect the statutory right of withdrawal in some countries, but our 14-day money-back guarantee above applies regardless.

App Store Purchases

Purchases made inside the Zaparoo app through the Apple App Store or Google Play, including in-app purchases, are processed by Apple or Google, and refunds for those purchases are handled directly by them under their own policies:

We cannot issue refunds for app store purchases ourselves, but if you are having trouble, contact support@zaparoo.com and we will do our best to help.

Physical Products

Physical products ordered from our shop have a 30-day return policy. Returns and refunds for shop orders are governed by the Zaparoo Shop refund policy, which is the authoritative policy for those purchases.

Your Statutory Rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and consumers in other countries may have similar non-waivable rights under local consumer protection law. Nothing in this policy limits, excludes, or replaces any statutory right you have, including rights and remedies for services that are faulty, not as described, or not fit for purpose. Where this policy and your statutory rights differ, whichever gives you the greater protection applies.

Contact Us

If you have any questions about this policy or a refund request, contact us at support@zaparoo.com.